Shipping & Returns
Can I Return the product I purchased after it has been delivered?
Return after Delivery is applicable if product received is defective or damaged or not as described. If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website site within 30 day. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by us once the product is received and inspected.
How do I return an item purchased on Concept store?
You can return an order by following these steps: 1. Create a Return Request - Log into Concept store - Go to 'My Orders' - Click 'Return' to open the Return Request form - Select 'Replacement' or 'Refund' 2. 'Item to be Returned' is picked up The item you wish to return will be picked up from your doorstep. 3. Replacement/Refund Initiated In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up. Important: - Please ensure that the correct and complete product is handed over - The product should also be in unused, undamaged and original condition - Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt Returns are subject to the return policy that is applicable to the product category and the respective seller.
What is Concept store’s Replacement Guarantee?
If you have received a product in a damaged or defective condition or if it is not as described, you can make use of Concept store’s Replacement Guarantee to get a brand new replacement at no extra cost! For Apparel and Footwear, you can raise an exchange request for a different size/color. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with Concept store. In case a Replacement is not available, Concept store will refund the amount for the same. Returns are subject to the return policy that is applicable to the product category.
What is Concept store Buyer Protection?
Concept store Buyer Protection seeks to help Buyers who have an issue with a product when the Seller is unable to provide a resolution and the Buyer is unconvinced. Write to us at info@conceptstore.in case you want to raise a dispute. Concept store looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Concept store for settling the dispute.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What are the modes of refund available after cancellation?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking you will receive refund into the source account within 7-10 days from the time of order cancellation