FAQ
What is 'My Account'? How do I create an Account?
'My Account' allows you complete control over your transactions on Concept store. You can also click on the Create account link in the account section and follow the steps to create and update your details.
Why should I open a Concept Store account?
Having an account not just entitles you to special offers, but helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier, as your details are already saved in your account.
How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins to process it. You will receive an email containing the details of your order, tracking number along with expected delivery time once it is shipped.
How long is the order processing time?
We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Cash on Delivery and all major credit & debit cards including American Express to make your purchase.also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Contact Us' feature to be informed of the product's availability with Product Code and your Contact info and we'll update you about avialability on Concept store.
Is it necessary to have an account to shop on Concept store?
You can shop on Concept store by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Concept store account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list. You will also be able to rate/review products and sellers.
How do I pay for a Concept store purchase?
Concept store offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that Concept store's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Cash on Delivery and Wallet to make your purchase. Concept store also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Concept store?
There are NO hidden charges when you make a purchase on Concept store. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the Region.
What is Cash on Delivery?
If you are not comfortable making an online payment on Concept store.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
Is it safe to use my credit/debit card on Concept store?
Your online transaction on Concept store is secure with the highest levels of transaction security currently available. All credit card and debit card payments on Concept store are processed through secure and trusted payment gateways managed by leading banks.
What steps does Concept store take to prevent card fraud?
Concept store realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Can I use my bank's Internet Banking feature to make a payment?
Yes. Concept store offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please contact us with the order number. As soon as the cancellation is done, we will refund the entire amount paid for the order. In case your order has been cancelled, any VAT/CST that has been paid will also be refunded.
When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed once your consignment is shipped along with a tracking number. During checkout you will be prompted to provide your location's pincode in order to ensure that it is delivered to you.